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TERMS OF SERVICE & LIABILITY DISCLAIMER
Version 2026-10-18 · Last updated 18 October 2026

Welcome to AMASTASHIELD VLRenewals (the “Platform”), operated by AMASTASHIELD TECH Ltd (“we,” “us,” or “our”). By creating an account or using the Platform to process vehicle document renewals, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, please do not use the Platform.

1. Nature of Our Services

• Administrative Agency: The Platform acts strictly as an independent administrative facilitator and concierge agent. We are not an official arm of any State Internal Revenue Service or Board of Internal Revenue, the Federal Road Safety Corps (FRSC), or the Vehicle Inspection Office (VIO), and we are not an insurance company.
• Fulfilment Protocol: We collect your submitted information and documents, pay the relevant state internal revenue portal or organisation on your behalf, obtain the physical documents or stickers, and hand them to you through our vetted agents and a courier service.
• Our Agents: Renewals are carried out by agents we have vetted. They act on our behalf and in your state. We never ask you for cash or any payment outside the Platform, and you must not pay an agent directly. Report any such request to us.
• Insurance: Where a renewal includes insurance, the policy is issued by a licensed insurer on that insurer’s own terms. We arrange it for you; any claim is made to the insurer, not to us.

2. Your Account

• Eligibility: You must be at least 18 years old, and the owner of the vehicles you add or authorised by the owner to renew them.
• Security: Keep your password private. You are responsible for everything done through your account. Tell us immediately if you think someone else has used it.
• One Person, One Account: Your details must be your own and kept correct.
• Suspension: We may suspend or close an account, and stop a renewal, if we reasonably suspect fraud, false documents or a breach of these terms.
• Closing Your Account: You can delete your account at any time in the app or on our account deletion page. Section 9 explains what is kept. An account not used for 24 months is removed in the same way, after a reminder.

3. User Accuracy & Responsibility for Errors

• The Accuracy Warranty: You warrant that all information you enter into the Platform—including your full name, phone number, plate number, vehicle type, make, model, year and engine size—is accurate, complete and matches your official vehicle records.
• Typographical Errors: We process renewals using the exact information you provide. We are not responsible for typographical errors, wrong data entries or wrong selections made by you.
• No Refunds for User Error: If a document is issued with an error because you entered wrong information or chose the wrong option, we will not refund the amount paid, and a new application, with its fees, will be needed to correct it.

4. Original Documents & Genuineness

• Original Documents Only: You must upload the original documents (not photocopies) when you add a vehicle and with every renewal request. Uploads must be clear and readable.
• Your Promise: You promise that every document you upload is genuine, belongs to the vehicle concerned, and that you have the right to renew it.
• Our Right to Refuse: We may pause, refuse or cancel a renewal, and report to the relevant authorities, if a document appears forged, altered or stolen, or if the vehicle appears to be stolen. Fees already paid to a government office or other third party cannot be recovered by us.
• Who Can Open Your Documents: You, the agent assigned to your request, your state’s sub-admin and our administrators.

5. Pricing, Vehicle Categories & Fake Declarations

• Dynamic Pricing: Fees depend on your state, vehicle type, category and engine size. The Platform shows you the full price, with its parts, before you pay.
• Under-declaration: If you falsely or mistakenly select a lower engine capacity (for example, 1.6L for a 3.5L SUV) to pay a lower rate, the relevant State Internal Revenue Service will flag the transaction.
• Right to Hold: We may stop processing if an under-declaration is detected. We will tell you to pay the difference before we continue. We accept no liability for any delay this causes.

6. Payment, Cancellation & Refunds

• Payment Processor: You pay on Paystack’s secure page by card, bank transfer or USSD, as Paystack offers. We never see or keep your card or bank details.
• When Work Starts: A request is processed only after payment is confirmed. Bank transfer and USSD can take a few minutes to confirm. A request that is not paid within 1 hour expires, and you will need to start again.
• Cancellation: To cancel a request before an agent has started on it, contact us as soon as possible. Once processing has started, amounts already paid to government offices and other third parties cannot be returned.
• Refunds: If we cannot complete part of your renewal for a reason that is not your fault, we will refund the amount you paid for that part. If a dispute (section 8) is decided in your favour, we will correct the problem or refund the affected amount. Refunds are made to the payment method you used, or as we agree with you.

7. One Renewal Per Item, Per Plate

• To prevent duplicate payments, each item (Vehicle Licence/Particulars, Roadworthiness, Insurance, Hackney Permit and State Carriage Permit) can be renewed for the same plate number once every 360 days. A commercial vehicle’s Roadworthiness Certificate, which lasts six months, can be renewed once every 177 days.
• The Platform shows when an item can be renewed again. Renewals that were not completed or were refunded do not count. If you believe an exception is needed, contact us and our administrators can allow one extra renewal.
• The rule applies to the plate number whoever the owner is, and only to renewals made through the Platform.

8. Delivery, Confirmation & Disputes

• Delivery: We aim to deliver within 24 to 72 hours after payment, by courier. We cannot guarantee specific delivery times.
• Confirming Receipt: When your document is delivered, please confirm in the Platform that you received it. If you do not confirm within 7 days of the delivery update, your receipt is confirmed automatically.
• Raising a Problem: After confirmation you have 24 hours to raise a dispute in the Platform, giving the reason and, if you can, a photo. After that the renewal is final.
• How Disputes Are Decided: Your state’s sub-admin or our administrators review it, and an administrator makes the final decision on the Platform. The outcome may be a correction, a refund, or a rejection with reasons.
• Loss or Damage in Transit: We are not liable for documents delayed, lost or damaged while with the courier. We will cooperate with you to regenerate them from the government system, at the actual cost of doing so.
• Government System Downtime: State revenue portals (AutoReg, ERAS and others) sometimes go down. We are not liable for delays caused by government server or portal downtime.

9. Data Retention, Auto-Deletion & Privacy

• Compliance: Our data practices follow the Nigeria Data Protection Act (NDPA). Our Privacy Policy explains what we collect, who sees it and your rights.
• Storage Limitation: Sensitive data tied to a completed renewal—your vehicle’s document photo, supporting documents you uploaded, proof-of-process photos and your delivery address—is deleted, and your plate number is masked, 14 days after our agent marks that renewal as delivered. If you raise a dispute, deletion waits until it is resolved; evidence you submitted for a dispute is deleted 14 days after resolution.
• Renewal Limit Record: So the same item cannot be renewed twice for one plate within the periods in section 7, we keep a coded fingerprint of the plate (it contains no name or plate number) with the item, the date and the renewal number until about a week after the renewed document is estimated to expire.
• Record of Your Agreement: We keep a record of the version of these terms you accepted and when.
• Financial Logs: Basic transaction records (name, amount paid, reference and date) are kept for tax compliance as Nigerian financial laws require.

10. Acceptable Use

• Do not upload false, forged or stolen documents, or enter false information.
• Do not raise disputes you know to be false, abuse or threaten our agents or staff, or try to pay or deal with an agent outside the Platform.
• Do not interfere with the Platform’s security, or access another person’s account or documents.

11. Law Enforcement & Indemnity

• It is your responsibility to renew your vehicle papers before they expire. We are not liable for fines, vehicle impoundments or penalties imposed by the FRSC, the Nigeria Police Force, the VIO or state traffic authorities while your request is waiting to be processed or delivered.
• You agree to compensate AMASTASHIELD TECH Ltd and its directors for claims, losses and legal costs that arise from your breach of these terms.

12. Limit of Our Liability

• As far as the law allows, our total liability to you for any claim connected with a renewal is limited to the amount you paid for that renewal, and we are not liable for indirect or consequential losses, such as lost income or lost use of a vehicle.
• We are not liable for delay or failure caused by events beyond our reasonable control, including government system or portal failure, strikes, civil disturbance, severe weather, fuel shortages, and network or power failure.
• Nothing in these terms excludes or limits liability that cannot lawfully be excluded, such as liability for fraud, or any rights you have under Nigerian consumer-protection law.

13. Changes to These Terms

• We may update these terms. The version number and date at the top show which version applies. We will tell you about significant changes in the Platform.
• You accept the current version each time you pay for a renewal. If you do not agree to a new version, stop using the Platform and delete your account.

14. Governing Law & Disputes With Us

• These terms are governed by the laws of the Federal Republic of Nigeria.
• If you have a complaint, please contact us first so we can try to resolve it. If we cannot, either of us may take the matter to the courts of competent jurisdiction in Nigeria.

15. General & Contact

• If any part of these terms is found unenforceable, the rest remains in force. Not enforcing a term does not waive it. These terms and the Privacy Policy are our whole agreement with you about the Platform.
• AMASTASHIELD TECH Ltd.